Archive for January, 2008
The White Stone Group’s Digital Communication Systems, TRACE and OptiVox, Increase Efficiency, Reduce Claims Denials, and Improve Complex Communication Processes
The weakest link in financial and clinical communications involves voice and telephone conversations. They aren’t documented or retrievable, leaving insurance companies free to claim payment misunderstandings or Joint Commission to deem information hand-offs as insufficient. The White Stone Group of Knoxville, Tennessee focuses on capturing and managing those “communications events” that drive reimbursement and patient care. We spoke to CEO and CTO Guille Cruze about the company’s TRACE and OptiVox products and the benefits customers are seeing from their use.
Give me some background on The White Stone Group.
Stratus Technologies, The Availability Experts, Provides High-Availability Architecture for Mission-Critical Healthcare Applications
There’s little doubt that system availability is more important now than ever. Hospitals are rolling out a host of mission-critical clinical applications. That means downtime directly impacts patient care and caregivers. Those systems usually run on Windows or Linux servers. What can an IT professional do to make sure that technical glitches don’t increase patient risk or clinician dissatisfaction? Alan Gilbert is the healthcare practice leader for Stratus Technologies, which specializes in high-availability architecture for healthcare and other technology-dependent industries.
