The White Stone Group’s Digital Communication Systems, TRACE and OptiVox, Increase Efficiency, Reduce Claims Denials, and Improve Complex Communication Processes

The weakest link in financial and clinical communications involves voice and telephone conversations. They aren’t documented or retrievable, leaving insurance companies free to claim payment misunderstandings or Joint Commission to deem information hand-offs as insufficient. The White Stone Group of Knoxville, Tennessee focuses on capturing and managing those “communications events” that drive reimbursement and patient care. We spoke to CEO and CTO Guille Cruze about the company’s TRACE and OptiVox products and the benefits customers are seeing from their use.

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